top of page

Shipping & Return Policy

Shipping Policy

Shipping Methods & Costs

​

  • All orders are Made-to-order or customised, thus, please give us 2-3 weeks to deliver the items. 

  • Shipping within India is FREE, while international orders levy a shipping charge that will be charged at checkout.

  • We ship worldwide. 

​

Taxes & Duties

​

For Indian Customers

 

Product Prices displayed are inclusive of all taxes and duties.

 

For International Customers

 

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

 

Import regulations:

 

The recipient is the importer and must comply with all the applicable laws and regulations of the destination country. Custom clearance delays can affect the original delivery timelines.

​

​

Returns, Refunds & Exchanges

We do not keep stock, thus all our orders are Made-to-order or customised items which are NOT eligible for returns.

​

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “thehouseofdesai@gmail.com” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

  • An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.

  • If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

bottom of page